Shipping Information
Fast, secure delivery for your Golden Goose sneakers with stars
Shipping Options & Rates
Standard Shipping
$9.95 - Delivered in 5-7 business days
Available to all 50 US states
Tracking information provided
Perfect for non-urgent orders
Express Shipping
$19.95 - Delivered in 2-3 business days
Available to all 50 US states
Priority handling and tracking
Ideal for last-minute gifts
Overnight Shipping
$39.95 - Next business day delivery
Available to select metropolitan areas
Must be ordered before 2 PM EST
Signature required upon delivery
Free Shipping Available!
Enjoy FREE Standard Shipping on all orders over $200. No code needed - discount automatically applied at checkout.
International Shipping
We ship our premium Golden Goose sneakers and star-designed shoes worldwide. International shipping rates and delivery times vary by destination.
| Region | Shipping Cost | Delivery Time | Duties & Taxes |
|---|---|---|---|
| Canada | $25.00 | 7-10 business days | Customer responsibility |
| Europe (EU) | $35.00 | 10-14 business days | Customer responsibility |
| United Kingdom | $30.00 | 8-12 business days | Customer responsibility |
| Australia/New Zealand | $45.00 | 12-16 business days | Customer responsibility |
| Rest of World | $55.00 | 14-21 business days | Customer responsibility |
Processing Time
All orders are carefully processed and quality-checked before shipment. Our processing times are:
Standard Orders
1-2 business days processing time before shipment
Custom Orders
3-5 business days processing time for customized items
Pre-Orders
Ships according to expected availability date
Shipping Policies
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number on our carrier's website.
Delivery Requirements
Someone must be present to sign for packages valued over $150. If no one is available, the carrier will leave a notice for redelivery or pickup at their local facility.
Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes cannot be made once an order has shipped.
Packaging
All shoes are carefully packaged in protective materials to ensure they arrive in perfect condition. We use eco-friendly packaging materials whenever possible.
Holiday Shipping
During peak seasons and holidays, processing and delivery times may be extended. We recommend ordering early to ensure timely delivery. Specific holiday deadlines will be posted on our website.
Shipping Questions?
Our customer service team is ready to help with any shipping questions or concerns. Contact us at [email protected] or visit our store at 2847 Madison Avenue, New York, NY 10017.
Customer Service Hours:
Monday-Friday: 9:00 AM - 7:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 11:00 AM - 5:00 PM EST
Shipping Restrictions
Due to carrier limitations and international regulations, we cannot ship to certain locations including:
- PO Boxes (domestic express and overnight shipping only)
- APO/FPO/DPO addresses
- Certain remote international locations
- Areas experiencing shipping service disruptions
Please contact us if you're unsure about shipping availability to your location.