Refund & Returns Policy

Return Window

You have 30 days from the date of delivery to return your shoes with stars on them for a full refund. We understand that finding the perfect fit and style takes time, so we've made sure you have plenty of opportunity to make sure your Golden Goose sneakers are exactly what you're looking for.

Returns must be initiated within this 30-day period, but we allow up to 45 days for the returned items to reach our facility. This gives you flexibility if you're traveling or need extra time to ship your return.

Return Conditions

Items Eligible for Return:

• Shoes in original, unworn condition
• Items with all original tags and labels attached
• Shoes in original packaging (shoe boxes preferred but not required)
• Items purchased directly from shoeswithstarsonthem.net
• Sale and discounted items (full refund applies)

Items NOT Eligible for Return:

• Shoes showing signs of wear beyond trying on
• Items damaged by customer misuse
• Shoes with removed or damaged tags
• Custom or personalized items (if offered)
• Items purchased with gift cards over 90 days ago

How to Return Your Golden Goose Sneakers

Step 1: Contact Our Team

Email us at [email protected] with your order number and reason for return. We'll respond within 24 hours with your return authorization and prepaid shipping label.

Step 2: Package Your Items

Carefully package your shoes with stars on them in their original box if possible. If you don't have the original packaging, any sturdy box will work. Include any accessories that came with your order.

Step 3: Ship Your Return

Attach the prepaid return label we provide and drop off at any authorized shipping location. You'll receive a tracking number to monitor your return's progress.

Step 4: Receive Your Refund

Once we receive and inspect your return (usually within 2-3 business days), we'll process your refund. Refunds typically appear in your account within 5-7 business days.

Refund Information

All refunds are processed to your original payment method. We provide full refunds for the purchase price of your shoes, including any taxes paid. Original shipping costs are refunded for defective items or our errors.

Refund Timeline:

• Credit Cards: 5-7 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfers: 7-10 business days after processing

During peak seasons (holidays, sales events), processing may take an additional 1-2 business days. We'll send you email confirmation once your refund has been processed.

Exchanges

While we don't offer direct exchanges, our return and reorder process is designed to be quick and easy. Simply return your current pair following the process above, then place a new order for your preferred size or style.

This ensures you get exactly what you want without waiting for exchanges to process. Plus, if the item you want is on sale, you'll get the current sale price!

Defective or Damaged Items

If your Golden Goose sneakers arrive damaged or defective, we'll make it right immediately:

• Contact us within 7 days of receiving damaged items
• We'll provide a prepaid return label and expedited replacement
• Full refund including original shipping costs
• Priority processing for replacement orders

Our quality control team inspects every pair of shoes with stars on them before shipping, but if something gets through, we stand behind our products completely.

International Returns

We accept returns from international customers with the following guidelines:

• Same 30-day return window applies
• Customer responsible for return shipping costs
• Items must be returned with all customs documentation
• Refunds processed minus original international shipping fees
• Additional customs fees or duties are customer's responsibility

We recommend using tracked shipping for international returns to ensure your package reaches us safely.

Gift Returns

Items purchased as gifts can be returned by the recipient without the original purchaser's involvement:

• Gift recipients receive store credit for returned items
• Original purchaser can request cash refund with order details
• Same return conditions and timeframes apply
• Gift messages and receipts can be provided upon request

Lost or Stolen Packages

While we use reliable shipping partners, sometimes packages go missing:

• Contact us if your order doesn't arrive within expected timeframe
• We'll work with shipping carriers to locate your package
• Replacement orders shipped immediately for confirmed lost packages
• Full refund available if replacement isn't preferred

We require signature confirmation on orders over $300 to help prevent delivery issues.

Policy Updates

This refund and returns policy is effective as of January 1, 2025. We may update this policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with the updated effective date.

Customers will be notified of significant policy changes via email. Your continued use of our website and services constitutes acceptance of any policy updates.